Transparent Pricing
Shipping & Delivery
All FIM products — Ischia, Capri, Flexy, and Flexy Zen — ship directly from our Nanaimo, BC warehouse via FedEx. Simple, transparent regional flat rates — no surprises at checkout.
Canadian Flat Rates
British Columbia (DMT / GIB)
BC
FedEx Ground from Nanaimo, BC. Most orders delivered within 2–4 business days.
Actual freight: Supplier flat rateBritish Columbia (Freestanding Base)
BC — orders with FSB
Heavier carton for freestanding base orders. FedEx Ground, 2–4 business days.
Actual freight: Supplier flat rateRest of Canada
AB · SK · MB · ON · QC · NB · NS · PE · NL · YT · NT · NU
FedEx Ground from Nanaimo, BC. Estimated 5–10 business days depending on destination.
Actual freight: Supplier flat rateFlat rates include fuel surcharges and standard residential delivery handling. Rates apply per unit ordered.
United States Delivery
US orders require a custom freight and customs brokerage quote. Cross-border shipping includes duty, brokerage, and LTL freight costs that vary by state and order size. We'll confirm your total landed cost before processing payment.
Request a US shipping quoteWhat's included in every order
Factory-packed cartons
Every unit ships in FIM's original multi-carton packaging with full corner protection.
FedEx door-to-door
Tracked from our Nanaimo warehouse directly to your delivery address. No depot pickup required.
Residential delivery
Standard residential delivery included. Commercial and liftgate delivery also available — contact us if your address requires special access.
Flexy, Flexy Twin & Flexy Zen
All Flexy models ship via FedEx multi-carton parcels from Nanaimo, BC at the same flat rates listed above. Shipping is calculated automatically at checkout based on your province and base option.
Browse the Flexy collectionReady to order?
All FIM products ship within 3–5 business days of order confirmation.